Key Responsibilities

• System and Vendor management
• Main liaison for issues faced by the Business Unit (BU) while using the system
• Correctly identify the source of the issue and efficiently lead the team to the correct direction to resolve issues reported

• Internal stakeholder management
• Focus on user experience management where you will constantly engage users to provide consultation services and constantly improve the unit’s setup by suggesting changes to the system or process changes
• Manage change requests (CR) raised by BU and liaise with vendor on changes
• Review and refine SOPs on business/operation processes, mapping and translation to system configuration jointly with the BU to identify gaps for improvement
• Refresher trainings/workshops and business simulations may be required to be conducted

• Project management and Data analysis
• Be able to project manage trials for new innovative solution to improve existing systems.
• Possess data analytic skillset for data extraction, management and analysis

Key Requirements

• Possess a Degree in any discipline.
• Able to work in a fast pace environment.
• Adaptable and strong change management mindset will be needed.
• Possess analytical and engineering problem solving mindset.
• Resourceful, think out of the box, takes initiatives and self-motivated.
• Independent, driven and resourceful team player with ability to multi-task.
• Prior experience in dealing with different stakeholders (internal or external) and vendor would be a plus.
• Knowledge and experience on PowerBI are preferred. Experience with Qilkview or Tableu will be considered too.
• Strong in Microsoft suite of products (ie. Words, PPT, Excel, Teams etc).
• SQL and other coding language knowledge would be a plus point.
• Must be adaptable and flexible to acclimatise to the different BU’s culture.
• May be required to travel to different BU within SATS Singapore as well as overseas JVs/Subsidaries.
• Willing to perform any other adhoc task required for the department.